ADR Chambers

Congratulations to Carol Albert of ADR Chambers on being named the 2026 recipient of the OBA Award of Excellence in Construction and Infrastructure Law. This recognition from the Ontario Bar Association’s Construction and Infrastructure Law Section is a wonderful tribute to Carol’s leadership and contributions to the field. We are proud to have Carol as a panel member at ADR Chambers and celebrate this well-deserved honour. Details of ceremony and dinner can be found here: https://www.cbapd.org/details_en.aspx?id=on_on26con04t

Risk-Based Complaints Handling: Six Questions to Consider

Not every complaint should be handled the same way. A fair complaints process is not about treating every issue identically, but about responding in ways that are transparent, proportionate, and grounded in risk. In this article, we explore six practical questions organizations should ask when applying a risk-based approach to complaints handling, from identifying potential harm and assessing seriousness early, to deciding who should conduct the assessment and when external support may be needed. A thoughtful risk framework helps organizations use limited resources wisely, protect people, and build trust in the integrity and fairness of their complaint handling systems. FULL article available on our ADR Chambers Investigations website: https://adrinvestigations.com/risk-based-decision-making-complaints-handling/

Lexology identifies many of the leading legal experts around the world, who stand out for their excellence. Some of ADR Chambers’ neutrals were included in the 2025 Lexology Index.

Global Elite Thought Leader in Commercial Mediation
• Allan J. Stitt: https://adrchambers.com/neutral/allan-j-stitt/

Thought Leader in Commercial Mediation
• Paul M. Iacono: https://adrchambers.com/neutral/paul-iacono/

Recommended for Commercial Mediation
• Carol A. Albert: https://adrchambers.com/neutral/carol-a-albert/
• Deborah C. Anschell: https://adrchambers.com/neutral/deborah-c-anschell/
• Kimberly Cork: https://adrchambers.com/neutral/kimberly-cork/
• Andrew M. Diamond: https://adrchambers.com/neutral/andrew-m-diamond/
• Jonathan Flanders: https://adrchambers.com/neutral/jonathan-flanders/
• Charles A. Harnick: https://adrchambers.com/neutral/charles-a-harnick/
• Marvin J. Huberman: https://adrchambers.com/neutral/marvin-j-huberman/
• Robert K. Rae: https://adrchambers.com/neutral/the-honourable-robert-keith-rae/
• Helen L. Walt: https://adrchambers.com/neutral/helen-l-walt/

Franchising expertise
• Frank Zaid: https://adrchambers.com/neutral/frank-zaid/

Lexology: https://www.lexology.com/index/search/?f=6D077429C8B7ACBAC8D7432C9256E6D418E9D28A

Managing workplace complaints (webinar) Email from Stitt Feld Handy Group / ADR Chambers Managing workplace complaints; Do you know your options?   February 12, 12:00 - 12:55 EST Register here   Free webinar presented by   Greetings! Workp

The National Academy of Distinguished Neutrals recently announced that Allan Stitt has been named as their 2025 Distinguished Neutral of the Year - the Academy’s highest honour. Allan’s leadership as President & CEO of ADR Chambers and founder of Stitt Feld Handy Group have shaped ADR practices across Canada and internationally.

Press Release: https://www.prweb.com/releases/allan-stitt-named-nadns-2025-distinguished-neutral-of-the-year-302629316.html

With reforms likely coming to Ontario's Rules of Civil Procedure next year, arbitration is a more appealing option than ever. Arbitration allows parties and their counsel to be efficient and to develop and customize the process to their needs. For example, if counsel wish to preserve their right to conduct oral examinations for discovery, arbitration may be the only option beginning in 2026. One of our arbitrators, Barry Arbus [https://adrchambers.com/neutral/barry-s-arbus/], wrote a post summarizing the proposed reforms to the Rules and how arbitration will play a key role in the years ahead. To learn more about the arbitration services offered by ADR Chambers, click here [https://adrchambers.com/arbitration/]. Model arbitration clauses that can be inserted into your contracts, can be found here [https://adrchambers.com/model-adr-clauses/].

Social Media’s Role in Modern Investigations and Workplace Inquiries

Social media has transformed investigative practices and workplace investigations, providing both powerful tools and significant challenges for investigators, legal professionals, and employers. With billions of people sharing their daily lives online, platforms such as Facebook, Instagram, LinkedIn, and X (Twitter) have become critical sources of evidence and intelligence. Read on at https://adrinvestigations.com/social-media-workplace-investigations/

We are delighted to announce that Roger Greenberg, has joined ADR Chambers’ mediation and arbitration panels.

Roger is an Arbitrator with the American Arbitration Association (AAA), a Neutral with the International Institute for Conflict Prevention & Resolution (CPR), and Treasurer of the North American Branch of the Chartered Institute of Arbitrators (CIArb). He is also engaged in nonprofit leadership, supporting education, senior care, and healthcare initiatives. Known for his deep experience and measured, results‑driven approach, Roger is dedicated to resolving disputes efficiently and effectively.

Please visit his profile at https://adrchambers.com/neutral/roger-b-greenberg/. To book Roger, please contact ADR Chambers at 1.800.856.5154 or [email protected].

We are delighted to announce that The Honourable Joseph R. Nuss, former Justice of the Court of Appeal of Quebec, has joined ADR Chambers’ mediation and arbitration panels.

Mr. Nuss brings extensive experience in dispute resolution. During his tenure on the Court of Appeal, he served as a mediator under the Court’s innovative mediation program, which later became a model across Canada. He is a former member of the ICC Commission on Arbitration and ADR, a frequent lecturer on arbitration and mediation, and co‑author of the arbitration chapter in LegisPratique: Code de procédure civile annoté.

Fluent in English, French, and Italian, Mr. Nuss further strengthens ADR Chambers’ expertise in international and bilingual proceedings.

Please visit his profile at https://adrchambers.com/neutral/the-honourable-joseph-r-nuss/. To book Joseph, please contact ADR Chambers at 1.800.856.5154 or [email protected].

Mediators and lawyers will often face obstacles during a mediation. This excerpt will assist mediators and lawyers deal with lying, taken from the book, Mediating Commercial Disputes, written by Allan Stitt: https://adrchambers.com/neutral/allan-j-stitt/. Allan is the President and CEO of ADR Chambers and has mediated hundreds of matters since 1994. The book is a guide to assist mediators and lawyers to develop skills required to obtain the best deal in mediation.