Essential Hospitality Solutions
Helping organizations become more hospitable to their internal and external customers.
Why Systems Matter More Than Talent in Business Growth
with Scott Abbott
Most businesses don’t fail overnight—they slowly drift into inconsistency, misalignment, and stalled growth.
In this episode of Marc Haine Live, Marc sits down with Scott Abbott, founder, CEO, executive coach, and 4X best-selling author, to unpack how leaders can build, run, and scale a great company—while still living a fulfilling life.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Scott
Scott likes to think of himself as an architect, builder, and custodian of prosperous and resilient companies, leadership, and growth. With regard to his skills and credentials, he has 35+ years of experience and expertise launching, operating, buying, and selling great companies. Along the way, Scott has raised $35M+ in venture capital (with 3 successful exits) and has been honoured to lead teams that generate billions in sales, serve thousands of clients, and hire hundreds of employees.
He is honoured to be a finalist for an E&Y Technology Entrepreneur of the Year Award, Inc. 5000 Winner, Entrepreneur in Residence at Indiana University, Kelley School of Business, Fast Company Executive Board Member, and authored 4 best-selling books: BOS-UP, BOS-UP Moments, Level-UP, and The Co+Factor. As for his current vocations: he has the joy and privilege for being a Founder & CEO, Business and Executive Coach, Angel Investor, and Board Member. Through his companies Straticos and BOS-UP, Scott has personally consulted and advised 100s of organizations, and facilitated 1000s of individual coaching sessions.
Connect with Scott
What is your website URL? www.leadwithscott.com
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
Episode 296: Why Your Business Stopped Growing (And You Didn’t Notice)
with Kevin Lawrence
Most businesses don’t fail because they make one big mistake. They fail because they slowly drift.
One quarter looks okay. Then another. Then suddenly—growth stalls, momentum disappears, and nobody can quite explain why.
In this episode of Marc Haine Live, I sit down with Growth Advisor Kevin Lawrence to unpack why companies stop scaling—even when they have smart leaders, strong teams, and solid products.
We explore the hidden forces that quietly pull organizations off track, the early warning signs most leaders miss, and the psychology that derails growth long before the numbers show it.
Kevin shares practical frameworks from his work with companies scaling from tens to hundreds of millions, including the powerful “4 Forces of Growth” model, and what it truly means to operate as a Growth CEO.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Kevin
KEVIN LAWRENCE has spent three decades cracking the code on how to keep companies growing. Working side-by side with CEOs and leadership teams across North America, the Middle East, Asia, Australia, and Europe, he has developed a proven approach to help companies go from tens of millions to hundreds of millions in revenue. His insights are born from hands-on experience. Kevin is the author of Your Oxygen Mask First, a book that equips high-performing executives with seventeen powerful habits to drive sustainable growth while managing stress, protecting their mental health, and staying resilient under relentless pressure. He was a key contributor to Scaling Up (Mastering the Rockefeller Habits 2.0). His latest book, The 4 Forces of Growth: Defy the Odds and Keep Your Company Scaling, is the must have guide to becoming a leader with impact far beyond the balance sheet, helping you to keep your company evolving and create a legacy that matters. Based in Vancouver, Canada, he leads Lawrence & Co, a boutique firm of growth advisors.
Connect with Kevin
[email protected]" rel="ugc" target="_blank">[email protected] / coachkevinlawrence Twitter: :
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
PR for Small Business: What Actually Works
with Steve Turner
Most businesses think PR means getting featured in the media.
And that misunderstanding is costing them thousands.
In this episode of Experience Leadership, Marc sits down with public relations expert Steve Turner to unpack the real role of PR—and why most companies get it completely wrong.
If you’ve ever invested in publicity, hired a PR firm, or tried to “get your name out there”… only to see little or no return, this conversation will hit close to home.
Steve shares what effective PR actually looks like, why publicity alone doesn’t build trust, and how even small businesses can create strategic campaigns that generate long-term credibility and growth.
With over 30 years of experience and clients ranging from small businesses to global brands like Northwestern Mutual and Tony Robbins, Steve breaks down the five must-haves of a successful PR strategy—and the costly mistakes most leaders don’t even realize they’re making.
If you’re serious about building a brand people trust—not just recognize—this episode is a must-watch.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Steve
Steve Turner is the Principal and Owner of Solomon Turner PR, an award-winning public relations firm based in St. Louis that has been recognized as one of the top PR firms in the region for 17 consecutive years. With more than 30 years of experience, Steve has helped organizations of all sizes—from small businesses to global brands—build credibility, strengthen their messaging, and achieve meaningful, long-term results through strategic public relations.
Over the course of his career, Steve has worked with notable clients including Northwestern Mutual, Coldwell Banker, SSM Healthcare, and Tony Robbins. He is a frequent contributor to major media outlets such as The Wall Street Journal, PR Week, NPR, and the Los Angeles Times, and has been recognized as a “Rockstar Publicist” by Authority Magazine. His work consistently bridges the gap between smart strategy and real-world execution—something many organizations struggle to achieve.
Steve is also the author of PR That Works: Real Strategies. Real Campaigns. Real Results., a practical guide built on real case studies from his career. Through his writing, speaking, and consulting, he helps business leaders understand how to use PR the right way—not as a quick hit of publicity, but as a long-term strategy to build trust, credibility, and brand strength.
Connect with Steve
https://solomonturner.com, https://getprthatworks.com / steveturnerpr , / steveturnerpr , Steve Turner () / X
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
How Great Leaders Build the Next Version of Their Business
with Ash Seddeek
Most leaders are stuck… not because they lack talent, but because they’re too busy managing today to design tomorrow.
They’re optimizing processes, tweaking systems, and sitting in back-to-back meetings—while the future of their business quietly drifts further out of reach.
🛎 In this episode of Marc Haine Live, we tackle one of the most expensive blind spots in business: the inability to clearly envision—and execute—the next level of transformation.
My guest, Ash Seddeek, a Leadership Communication Strategist and Executive Presence Expert, shares powerful frameworks that help leaders break out of reactive mode and step into visionary leadership.
We explore: • The Tension Index and how it reveals the gap between where you are and where you should be • The TIE Model to uncover transformational opportunities across your business • The concept of Exponential Value Moments (EVMs)—small shifts that create massive impact • And why the best leaders become Chief Excitement Officers, not just operators
If you’ve ever felt like you’re working harder but not moving forward… this episode will show you how to stop managing the present—and start building the future.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Ash
Ash Seddeek is the Founder and CEO of the Executive Greatness Institute, where he helps executives,founders, and leadership teams communicate with conviction, clarity, and presence. A two-time Fulbright Scholar, Marshall Goldsmith Certified Executive Coach, and bestselling author, Ash has coached leaders at Cisco, Google, Uber, HPE, and Sprinklr to deliver powerful strategic narratives that inspire action and accelerate transformation. He holds an MBA from Santa Clara University with executive education from Harvard Business School and Stanford GSB. Ash also founded Intelligent Context AI, an incubator for AI-driven ventures, including YamaPay and Mivante. His mission: help leaders find their voice, tell their story, and realize their boldest ambitions.
Here is the info about the strategic leader planner https://www.lulu.com/shop/ash-seddeek...
Connect with Ash
www.executivegreatness.comwww.communicatewithclarity.cowww.leadeffectively.co
[email protected]: www.linkedin.com/in/ashseddeek
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
The Knowledge Drain: What Happens When Senior Employees Retire
with Dr. Andi Simon
Every business leader knows people eventually retire.
What most leaders don’t realize is that when someone walks out the door… they take decades of experience, relationships, judgment, and cultural memory with them.
And most organizations aren’t ready for that moment.
In this episode of Marc Haine Live, I sit down with Dr. Andi Simon, corporate anthropologist and CEO of Simon Associates Management Consultants, to unpack the hidden business risks of retirement.
Too many companies treat retirement like an HR paperwork process. But the reality is far bigger. When senior people leave, organizations often lose critical tacit knowledge — the unwritten “how things really work” inside the business.
The result?
Customer relationships weaken.Leadership pipelines wobble.Teams lose confidence.And productivity quietly dips.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Andi
Dr. Andi Simon is a corporate anthropologist, CEO of Simon Associates Management Consultants, and a globally recognized expert on culture change, leadership transitions, and business growth.With over two decades of experience helping organizations rethink how they operate, Andi brings a unique lens to business strategy — blending anthropology, behavioral science, and Blue Ocean Strategy to uncover what truly drives performance.She has conducted more than 500 strategy workshops worldwide, guiding companies in healthcare, financial services, manufacturing, and professional services through complex transitions — from digital transformation to succession planning.With over 400 episodes, her podcast, On the Brink with Andi Simon, was ranked 18th among the top podcasts on the topic of Change.Before founding her firm, she held senior leadership roles in banking and healthcare, where she led major operational turnarounds under intense regulatory and financial pressure.
She is the author of:On the Brink: A Fresh Lens to Take Your Business to New HeightsRethink: Smashing the Myths of Women in BusinessWomen Mean Business
Her newest work, Rethink Retirement: It’s not the end but the beginning of what’s next, focuses on The Hidden Cost of Retirement for Businesses — helping leaders redesign retirement transitions to protect knowledge, culture, and long-term value.
Connect with Andi
www.simonassociates.netwww.andisimon.comasimon@simonassociates.net" rel="ugc" target="_blank">https://www.simonassociates.netwww.andisimon.comasimon@simonassociates.net
/ andisimon / simonassociatesmanagementconsultants https://x.com/Andisamc
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
How Leaders Can Fix Hybrid Before It Breaks Your Culture
with Ranya Nehmeh
Hybrid work was supposed to be the silver bullet. Instead, it turned into a rubber band—stretching teams thin, snapping collaboration, and leaving leaders holding the pieces. While organizations rushed into “flexibility,” they forgot to redesign the one thing holding their culture together: the office.
🛎 In this episode of Marc Haine Live, we sit down with Senior HR Strategist, author, and future-of-work powerhouse Ranya Nehmeh, whose newest book In Praise of the Office argues that the workplace isn’t dead—it’s just misunderstood.
Ranya breaks down: • Why hybrid work still isn’t working (and no, it’s not because people “don’t want to come in”) • Why engagement is dropping even as flexibility rises • How the office—used intentionally—becomes the home base for trust, collaboration, and culture • The leadership blind spot that’s costing companies connection, creativity, and performance • The future of work models that actually support belonging
You’ll walk away with practical tools to design a hybrid system that WORKS—one based on trust, purpose, and human connection rather than attendance tracking and hope.
If you’re a leader struggling with disengaged teams… or wondering why your hybrid policy is producing meh results… this episode hands you clarity on a silver platter.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Ranya
Ranya Nehmeh is a senior HR strategist with expertise in people strategy, HR policy, leadership development, and talent management. She has held key HR roles at the OPEC Fund for International Development in Vienna and the European Central Bank in Frankfurt. She is a lecturer at the University of Applied Sciences for Management & Communication in Vienna and the author of In Praise of the Office: The Limits to Hybrid and Remote Work (2025) and The Chameleon Leader: Connecting with Millennials (2019). Ranya holds a master’s in industrial relations and human resource management from the London School of Economics & Political Science (LSE) and a Doctor of Business Administration from the Swiss Management Center in Zug. Her recent articles, co-authored with Wharton professor Peter Cappelli, include “Hybrid Still Isn’t Working” (Harvard Business Review July/August 2025), “Sustainable Agility: How HR Can Survive the Rapid Pace of Change” (People + Strategy Journal, SHRM, July 2024), “It’s Time to Do Away with ‘Dry Promotions,’” (Harvard Business Review, July 2024) and “HR’s New Role” (Harvard Business Review, May/June 2024 magazine).
Get her book: In Praise of the Office: The Limits to Hybrid and Remote Work.
Connect with Ranya
[email protected]" rel="ugc" target="_blank">[email protected]
/ ranyanehmeh / ranyanehmeh / ranya.nehmeh / .nehmeh
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
Command, Communicate, Carry Out: The Crisis Leadership Formula
with Patrick Hardy
What happens when disaster strikes your business?
Flood. Cyberattack. System failure. Security threat.
Most organizations believe they’re prepared because they have a disaster plan. But when a real emergency happens, something unexpected occurs: people freeze.
This phenomenon—known as the bystander effect—can paralyze organizations at the exact moment decisive action is needed.
In this episode of Marc Haine Live, Marc sits down with Disaster Patrick, a crisis response expert known for stress-testing disaster programs in extreme environments.
Patrick shares how leaders can replace outdated disaster plans with something far more effective: an Elite Crisis Team mindset.
About Patrick
Disaster Patrick isn’t your ordinary disaster professional; he stress-tests disaster programs them in the most extreme environments on earth. From performing 28 hours of non-stop CPR to testing engineering limits of Lego Structures in 200-mile-per-hour wind tunnels, he’s the mastermind behind the C3 Method: Command, Communicate, and Carry Out. Through his 'Disaster Lab' on YouTube, he’s helping businesses move beyond the 'red binder' to build elite teams that don't just survive a crisis—they command it.
Connect with Patrick
www.disasterpatrick.com
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
How to Become Ridiculously Easy to Do Business
with David Avrin
Why do customers leave—even when they say they’re satisfied?
Here’s the uncomfortable truth: satisfaction isn’t loyalty. And in today’s marketplace, frustration isn’t a surprise anymore… it’s expected.
In this episode of Experience Leadership, I sit down with globally recognized customer experience expert David Avrin, author of Ridiculously Easy to Do Business With, to tackle one of the biggest and most expensive problems organizations face: built-in friction.
Policies. Procedures. Silos. “That’s just how we do it.”All of it adds up to customer frustration—and your customers are reacting.
David shares powerful research from 2026, revealing that when customers encounter friction, only 14% do nothing. The other 86% take action—and most of that action hurts your business. They leave. They tell others. They disengage.
We unpack: • Why customer satisfaction is no longer a reliable predictor of loyalty • Why customers now give only one or two chances • Why your most dangerous customers rarely complain • And how to use behavioural research to predict what frustrated customers will actually do
If you want to attract, retain, and protect your customers in a market where switching is easy and patience is thin, this conversation is your wake-up call.
🚨 Get David's 2026 Report here 👉🏼 https://www.ridiculouslyeasy.com/report
About David
One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in over 30 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.
David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books, including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.
Connect with David
ridiculouslyeasy.comhttps://www.instagram.com/therealdavidavrinhttps://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPwhttps://www.facebook.com/DavidAvrinFanshttps://www.linkedin.com/in/davidavrin/
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
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