Dental Coaching ABC

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S6 E05 - Helping patients choose the best treatment option with Jackie Brett of Dental Coaching ABC

It was great to catch up with Jackie Brett of Dental Coaching ABC. Jackie has many years of experience helping dental offices grow from single offices to multi-practice organizations. Spending time working with admin teams and chairside with doctors, assistants, and hygienists gives her valuable insights and perspectives that can help offices grow to their potential.

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Let Me Help Your Team Stay Focused on Patient Care, Not Financial Talks 🦷💬

As a dental assistant with clinical experience, I can help your team achieve better patient care by ensuring financial conversations are handled by the right people. Here’s why it's important for clinical teams to stay out of financial discussions:

🔹 Focus on Health, Not Costs: Patients need to trust their providers and concentrate on care, not payment issues.
🔹 Avoid Conflicts of Interest: Financial talks can make patients feel their treatment is based on cost, not clinical need.
🔹 Clear Roles: Financial discussions should be handled by trained office staff, not clinical teams, to prevent confusion.
🔹 Maintain Professionalism: Keeping finances separate from care ensures trust and comfort between patients and providers.

By training your team to stay focused on patient care and leave financial matters to the experts, we can create a more efficient and comfortable experience for your patients.

Dental Staff Training That Drives Results
I specialize in customized training to help your dental team become more patient-focused and treatment-driven — without the salesy pressure.

✅ Boost case acceptance
✅ Improve patient communication
✅ Align your team with practice goals
✅ Create a consistent, compassionate experience

Let’s turn great customer service into real practice growth.

📩 DM me to learn more or schedule a consultation!

Thank you TDE for a great networking event tonight.

If your dental office has more drama than a reality show...
It’s not just "a bad day." It’s a culture problem.

🦷 Constant tension?
🦷 Same toxic teammate stirring the pot?
🦷 Good people quitting?

Spoiler: It won’t fix itself,and ignoring it only makes it worse.

Want your office to feel like a team again?
Send this to your boss. I help dental leaders fix the real issues (without group therapy or trust falls).

dentalhr.ca

📩 DM me. Let’s detox that drama.

Dental Coaching and HR Calgary Dental Coaching in Calgary. Manage your dental practice more profitably and efficiently. Motivate your team and align them with your practice goals. Build a culture that will keep your whole team happy.

🦷 Dentists, here's a game-changer: Appointments booked in the back = fewer holes in your schedule.
When the clinical team handles rebooking before the patient leaves the op, it’s not just convenient,it’s strategic. Higher retention, fewer cancellations, and stronger treatment acceptance all start chairside. Stop sending patients to the front and hoping for the best. Own the schedule from the back.

🦷 “Would You Like to Book Back?” Why Patients Don’t Schedule

Soft language at the front and back of the office is costing dental practices appointments.

Phrases like:
“Would you like to book back?”
“When are you available?”
sound polite,but feel optional to patients.

🗣️ Try this instead:
🚫 “Would you like to book back?”
✅ “Let’s get your next visit scheduled now.”
🚫 “When are you available?”
✅ “You’re due back in [X time],let’s lock that in.”
Clear. Confident. Easy to follow.

💡 Don’t suggest. Guide.

📞 When Your Front Desk Says “We Can’t Guarantee Treatment”...

That one sentence can cost you patients.

It sends the wrong message,cold, uncertain, and discouraging. Patients feel rejected before they even step foot in your practice. Many hang up angry, confused... and they book elsewhere.

Your admin team sets the tone. Make sure it's one that welcomes, not warns.

Dental coaching ABC
Dentalhr.ca

Dental Offices:
Struggling to hit your daily goals?

If your team feels unmotivated and every day is a grind, you are not alone,but it doesn’t have to be this way.
I help dental offices reignite their team and finally hit those goals.
I do a complimentary 30 minute “Clarity Call”

Send me a message if you are ready for a change.
403-397-7873

Dental Coaching and HR Calgary Dental Coaching in Calgary. Manage your dental practice more profitably and efficiently. Motivate your team and align them with your practice goals. Build a culture that will keep your whole team happy.

Going back to work after the long weekend is a good time to reset and set some goals for your office. What goals are you working on as an office?