TextUnited

"Cloud-based translation platforms provide us with an unrivalled kind of oversight. They give us full custody of every moving part in the translation process and epitomise collected and convenient management in an age of ceaselessly published, expansion-seeking content."

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2021 was an awful year for so many people all around the globe. In 2022, we are setting our intentions and redefining our mission statement.

With the help of Spoken Word Artist, Adam Smith, we feel like this short video does just that. When we falter, it reminds us of why we do what we do.

Our language is our gift, and we are believers in the equality of all voices.

We are developers, we are translators and innovators, we are TextUnited.

We Are: TextUnited. Our language is our gift, and we are believers in the equality of all voices.We are developers, we are translators and innovators, we are TextUnited.Learn mo...

"Start focusing on multilingual customer support and we’re confident that you’ll see increased satisfaction and keep your customers coming back for more."

How To Provide Multilingual Customer Support (in 2021) - Text United You cannot maintain a high customer retention rate without excellent customer support and it’s crucial to consider the multilingual aspect.

"Our world is forever getting more global, and making assumptions about the language of your customers falls very much into the realms of deadly conjecture."

5 Tips to Improving your Multilingual Customer Support!

Multilingual Customer Support: Speaking Your Customers' Language It’s never been more important to nail multilingual customer support. Here are 5 tips to boost customer experience via multi-language help!

"It’s an open and shut case: investing in multilingual customer experience is an absolute must in 2021."

Read our article below to find out why now, more than ever, brands are investing in their CX strategy and how multilingual Customer Support is integral to this.

Why Invest in Multilingual Customer Experience (MCX)? - Text United Creating an outstanding multilingual customer experience strategy involves much more than just translating your website. Find out more!

"At one point, customer service AI was stuck in a reactionary stage. Give a bot a basic, explicit command and maybe it would understand your request and provide you with a simple solution. Nowadays, that’s not the case. AI is far more capable of recognition and analysis than it ever has been."

Get stuck into our latest article by Lawrence Haywood, exploring how AI is changing the face of customer relation management.

AI in Customer Service - The Hidden World Beyond Chatbots - Text United Whether analysing sentiment, recognising voice patterns or facilitating translation. The potential of AI in customer service is exploding.

"Above all, the ERC’s mission is to preserve human life by making high-quality resuscitation available to all. Since 1989, they have worked using an inclusive, international ethos to make resources available to spread and improve the availability of such care."

Our second Customer Spotlight looks at the fantastic work of the ERC - European Resuscitation Council and their fight to bring lifesaving resuscitation to every nation.

Customer Spotlight: European Resuscitation Council (ERC) - Text United For the ERC to preserve human life by making high-quality resuscitation available to all, communication in different languages is integral

"Though sustainability reporting and supply chain transparency have certainly become the norm in the 20th century’s third decade, the gaping holes in the system itself are still fully visible."

Check out our first Customer Spotlight as we look at the important work of the Committee on Sustainability Assessment (COSA).

Customer Spotlight: COSA - Supply Chain Transparency - Text United COSA provides the intel and the tools necessary for organisations to evaluate and improve their own supply chain transparency.

"Identifying accurate, actionable, and up-to-date insights sourced from grassroots workers is the key to ensuring technology makes value chains more sustainable and accountable."

Voice of Customer: Digitalisation & Accountability - Text United Companies concerned with maintaining ethical and sustainable value chains should reconfigure how they leverage Voice of the Customer data.

“Developing a brand identity that stands out from the crowd can transform your average advertising campaigns into extraordinary ones. That’s where storytelling comes in.”

Thanks to the amazing Katrice Horsley for providing guidance and inspiration for our latest blog piece on the importance of brand narrative.

The Art of Storytelling - Text United - Creating a Brand Narrative How do you create a strong brand narrative that resonates with your audiences at home and internationally? Storytelling holds the key!

Monday, March 8th, is

And we want to help the who are interested joining or already part of the world. Women in Localization

Dorea Kordić, our awesome Account Manager, has a close relation to Translation and Localization.

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