Doubletree by Hilton Hotel Sterling - Dulles Airport

Doubletree by Hilton Hotel Sterling - Dulles Airport

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Nice place
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My Hilton Horror Story: I wanted to make sure that I shared my horror story experience with DoubleTree by Hilton Sterling – Dulles Airport from employees to upper management. My company secretary mistakenly booked a reservation thinking that the reservation was from August 1-2, 2018. However, the booking was mistakenly made for August 9 – 11 which was the following week, 2018. The booking was made through Expedia as is SOP for our company. I was simply given the itinerary number after the booking. I started driving up from Fort Bragg, North Carolina on Wednesday August 1 and unfortunately did not make it there until the early morning of August 2. I knew that was a possibility so I have no complaints about being charged for those two days given I understood the risks. However, when I arrived at the hotel around 0300 on August 2. The door was locked so I rang the door bell. I could see the receptionist rise from the couch; she had obviously been asleep or lying down and slowly make her way to the front counter to buzz me in. She could not have moved any slower and she seemed upset that I had arrived during her shift. I walk to the desk and she looks at me with a disgusted look while wiping her eyes and simply asks for my reservation information. By that time I had already been on the road for almost 7 hours so I did not feel it appropriate to address her attitude or lack of expediency given I knew I was worn down and needed to be up at 0700 anyways. I gave her my name and the dates that I would be staying and told her my itinerary number. She asked for a credit card and ID to put on file as is typical with any hotel check in procedure. After which I was given my room key and I simply went to my room. After my stay I traveled out of the country only returning yesterday August 9, 2018. Upon returning, I was sent an email stating that I had not checked in yet. I immediately called Expedia to explain the situation and how there was an error. They made it fully aware that any cancellation refund would be at the discretion of the hotel. After speaking with them they called the hotel and unfortunately the manager was not available. I again called today, August 10th and after speaking with Expedia they informed me that the Manager on site would not be able to issue a refund because I had not cancelled in advance and the hotel was not able to fill the hotel because I had already reserved it. With that being said, I called the manager on site, assistant manager Margerie Silva, and she explained that she would not be able to give me credit or a refund because I had booked the hotel through a third party. She did acknowledge that the refund and/or credit was at the discretion of the hotel and informed me that I should have brought up this issue up prior to my actual stay/reservation date August 9-11. My overall issue is that when I originally checked in on August 2, had the front desk lady told me that the reservation information that I provided was actually for the week of August 9-11 I would have immediately tried to address the situation with Hilton and/or my company. However, I was not told that the reservation information was incorrect; I was simply given a room key and told to enjoy my stay. My company has a long standing relationship with the Hilton hotels and that specific hotel is the primary hotel that we house guests such as myself who visit from out of town as well as any VIPs or DOD dignitaries that we have visiting our headquarters up there. Today I was informed by Expedia who had blessed off on the refund given they are the booking agency that it was the general manager, Anna Lyons of the Hilton DoubleTree Dulles who ha denied my request for credit or a refund. This is beyond acceptable and is frankly a gross way to treat customers. Had I been made aware of the mistake during my first trip by the disgruntled receptionist I would not be in the hole for $238.21. I hope that this experience has been helpful and I will no longer be using Hilton hotels moving forward and I will be sure to share this experience with the rest of my company.
Will never stay here again. Called before our flight to confirm the shuttle. The shuttle driver had an emergency and left. However... poor business model they have to thug in place to notify incoming passengers. They know the day you return, we even called. They COULD have taken a phone number to contact should an issue arise. Instead, we waited 35 minutes (on the phone waiting to speak to someone at the desk to find out for 10 minutes). Now we get to start our 3 1/2 hour drive home even later. Thanks for a crummy end to our family vacation.

DoubleTree by Hilton Hotel Sterling - Dulles Airport | Sterling, Virginia

Situated 10 minutes from Washington Dulles International Airport, the DoubleTree by Hilton® Sterling- Dulles Airport is an exceptional hotel for business and leisure in the Washington, DC area. Boasting a refreshing blend of high-tech hospitality and friendly Virginia personality, our deluxe service hotel offers maximum comfort and convenience in our nation's capital city. Whether you are meeting colleagues or celebrating a special moment, our Dulles Airport hotel is a world-class destination for working, playing, and connecting!

Can you believe its 2020?! Happy New Year!

Wishing you holiday cheer and a Hap-Hap-Happy New Year!

The pole is up, the grievances aired. Happy Festivus!

We wish you a very happy Thanksgiving spent with loved ones. We are thankful for our wonderful staff and guests each and every day of the year.

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Joaquin sings karaoke for Associate Appreciation Day!

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#InternationalHousekeepingWeek #Hilton #LetsShine

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Join us this evening for our Wednesday Happy Hour and Dinner Specials!

Complete your Wednesday with cocktails and dinner with us at the Doubletree by Hilton Hotel Sterling - Dulles Airport here in Sterling, VA! Amazing Happy Hour & Dinner Specials. #doubletreesterlingva #loudouncounty #happyhourdmv #visitloudoun

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Star Party at the Udvar-Hazy Center

Stargazing Saturday! Join fellow Space Lovers at the Steven F. Udvar-Hazy Center for a Star Party this Saturday, April 20th!

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Wishing a Happy International Women's Day to all ladies! Today we celebrate gender diversity in the workplace and we are proud to say that our property's management team consists of 65% female leaders. Here is a look at how we like to have fun together after a day spent serving our guests 🥳.
Better the balance, better the world!
#Fabulous #BettertheBalance #BalanceforBetter #IWD2019 #Hilton #DoubleTreebyHilton

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We want to wish everyone a Merry Christmas and Happy Holidays! Be safe this week and safe travels!

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🎃 What’s your pick?

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21611 Atlantic Blvd
Sterling, VA
20166

General information

Designed with a new décor of soft color tones and rich wood accents, our Washington, DC accommodations offer serene style and clean sophistication to ensure a restful stay in our nation's capital. Our contemporary, Washington DC area hotel offers stylish guestrooms, spacious suites and Executive Level accommodations that offer flexible environments for working and relaxing.
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