Doubletree by Hilton Hotel Sterling - Dulles Airport

Doubletree by Hilton Hotel Sterling - Dulles Airport

Comments

Nice place
Follow us on instagram https://www.instagram.com/oldcitysbiryaniz/
Follow us on Twitter: https://twitter.com/oldcitysbiryanz
Order Now: https://oldcitysbiryaniz.com/
#fairfax #virginia #amazing #fresh #tasty #hot #yummy #crispy #delicious #spicy #hungry #sweet #fresh #foodie #special #food #craving #order #online #virginiafoodies #blogvirginia #southindian #biryanipointe_insta #indianfoodrestaurant #bestrestaurants #streetsofvirginia #bestfood #tastyfood #cravingforfood #indianrestaurant #order #online #holiday #special #offers #newyear #newyearfood #newyearblast #AshburnAreaYardSaleGroup #AshburnDesis #Aldiedesis #DesisinBrambleton/Ashburn #MomsofAshburn #AshburnDesis2.0 #AshburnNow
#AshburnPatch #Ashburn #Aldiedesis #LeesburgDesis #LeesburgMoms #Leesburg #leesburgcommunitychurch #Herndon #sterling #southingrading #chantilly #reston #tysonscorner #mclean #tyson #manassas #desi #ride #jobs #DMV
My Hilton Horror Story:


I wanted to make sure that I shared my horror story experience with DoubleTree by Hilton Sterling – Dulles Airport from employees to upper management.

My company secretary mistakenly booked a reservation thinking that the reservation was from August 1-2, 2018. However, the booking was mistakenly made for August 9 – 11 which was the following week, 2018. The booking was made through Expedia as is SOP for our company.

I was simply given the itinerary number after the booking. I started driving up from Fort Bragg, North Carolina on Wednesday August 1 and unfortunately did not make it there until the early morning of August 2. I knew that was a possibility so I have no complaints about being charged for those two days given I understood the risks.

However, when I arrived at the hotel around 0300 on August 2. The door was locked so I rang the door bell. I could see the receptionist rise from the couch; she had obviously been asleep or lying down and slowly make her way to the front counter to buzz me in. She could not have moved any slower and she seemed upset that I had arrived during her shift. I walk to the desk and she looks at me with a disgusted look while wiping her eyes and simply asks for my reservation information. By that time I had already been on the road for almost 7 hours so I did not feel it appropriate to address her attitude or lack of expediency given I knew I was worn down and needed to be up at 0700 anyways. I gave her my name and the dates that I would be staying and told her my itinerary number. She asked for a credit card and ID to put on file as is typical with any hotel check in procedure. After which I was given my room key and I simply went to my room.

After my stay I traveled out of the country only returning yesterday August 9, 2018. Upon returning, I was sent an email stating that I had not checked in yet. I immediately called Expedia to explain the situation and how there was an error. They made it fully aware that any cancellation refund would be at the discretion of the hotel. After speaking with them they called the hotel and unfortunately the manager was not available.

I again called today, August 10th and after speaking with Expedia they informed me that the Manager on site would not be able to issue a refund because I had not cancelled in advance and the hotel was not able to fill the hotel because I had already reserved it.

With that being said, I called the manager on site, assistant manager Margerie Silva, and she explained that she would not be able to give me credit or a refund because I had booked the hotel through a third party. She did acknowledge that the refund and/or credit was at the discretion of the hotel and informed me that I should have brought up this issue up prior to my actual stay/reservation date August 9-11.

My overall issue is that when I originally checked in on August 2, had the front desk lady told me that the reservation information that I provided was actually for the week of August 9-11 I would have immediately tried to address the situation with Hilton and/or my company. However, I was not told that the reservation information was incorrect; I was simply given a room key and told to enjoy my stay.

My company has a long standing relationship with the Hilton hotels and that specific hotel is the primary hotel that we house guests such as myself who visit from out of town as well as any VIPs or DOD dignitaries that we have visiting our headquarters up there.

Today I was informed by Expedia who had blessed off on the refund given they are the booking agency that it was the general manager, Anna Lyons of the Hilton DoubleTree Dulles who ha denied my request for credit or a refund.

This is beyond acceptable and is frankly a gross way to treat customers. Had I been made aware of the mistake during my first trip by the disgruntled receptionist I would not be in the hole for $238.21. I hope that this experience has been helpful and I will no longer be using Hilton hotels moving forward and I will be sure to share this experience with the rest of my company.
Will never stay here again. Called before our flight to confirm the shuttle. The shuttle driver had an emergency and left. However... poor business model they have to thug in place to notify incoming passengers. They know the day you return, we even called. They COULD have taken a phone number to contact should an issue arise. Instead, we waited 35 minutes (on the phone waiting to speak to someone at the desk to find out for 10 minutes). Now we get to start our 3 1/2 hour drive home even later. Thanks for a crummy end to our family vacation.

DoubleTree by Hilton Hotel Sterling - Dulles Airport | Sterling, Virginia Situated 10 minutes from Washington Dulles International Airport, the DoubleTree by Hilton® Sterling- Dulles Airport is an exceptional hotel for business and leisure in the Washington, DC area.

Boasting a refreshing blend of high-tech hospitality and friendly Virginia personality, our deluxe service hotel offers maximum comfort and convenience in our nation's capital city. Whether you are meeting colleagues or celebrating a special moment, our Dulles Airport hotel is a world-class destination for working, playing, and connecting!

Operating as usual

Timeline Photos 04/27/2021

At DoubleTree Lingshui Hot Spring, the elegant pools and tropical interior designs are inspired by the warm weather and beautiful beaches that make Hainan a must-visit island destination.

At DoubleTree Lingshui Hot Spring, the elegant pools and tropical interior designs are inspired by the warm weather and beautiful beaches that make Hainan a must-visit island destination.

Timeline Photos 04/27/2021

Be careful when you book DoubleTree by Hilton Hotel Cape Cod - Hyannis for your summer getaway—the patio is so nice you might never make it to the beach 😎

https://hil.tn/zkctw

Be careful when you book DoubleTree by Hilton Hotel Cape Cod - Hyannis for your summer getaway—the patio is so nice you might never make it to the beach 😎

https://hil.tn/zkctw

DoubleTree by Hilton 04/22/2021

DoubleTree by Hilton

When staying at a sweet spot like this you might just spot something sweet. 🧐 Only 1 photo has a hidden Cookie, drop a 🍪 when you find it and where you’re planning to vacation next...we’ll tell you what DoubleTree is closest.

DoubleTree by Hilton

Find your match 04/10/2021

Find your match

Siblings can have very different personalities and we would say ours is pretty sweet 🍪 See which one you relate to the most!

Find your match


04/09/2021

DoubleTree Chocolate Chip Cookie Recipe

One year ago today we shared our famous chocolate chip cookie recipe for the first time ever. What a sweet anniversary!

DoubleTree by Hilton 04/07/2021

DoubleTree by Hilton

Dreaming of beautiful overwater villas and the perfect island retreat? 🌴 The new DoubleTree by Hilton Noumea Ilot Maitre Resort is ready to welcome you with a warm cookie!

DoubleTree by Hilton


04/05/2021

To New Memories


03/30/2021

Quality Nap Time

The most quality nap time only happens after a cookie!

https://hil.tn/ahnge

Timeline Photos 03/25/2021

White sand ✔️
Palm tree ✔️
Hammock ✔️
Life is good at DoubleTree by Hilton Dubai Jumeirah Beach

https://hil.tn/g3fzg

White sand ✔️
Palm tree ✔️
Hammock ✔️
Life is good at DoubleTree by Hilton Dubai Jumeirah Beach

https://hil.tn/g3fzg


03/17/2021

To New Memories


03/16/2021

Cookies and Milk Stout

This St. Patrick's Day, we're celebrating the only way we know how to- with a cookie on the side 🍪🍀

Timeline Photos 03/10/2021

The perfect pool for cannonballs doesn't exi... 💦

https://hil.tn/j68bn

The perfect pool for cannonballs doesn't exi... 💦

https://hil.tn/j68bn

Timeline Photos 03/04/2021

Imagine yourself here. Pretty sweet, right? 😎

Imagine yourself here. Pretty sweet, right? 😎

Timeline Photos 02/23/2021

At DoubleTree Resort by Hilton Myrtle Beach Oceanfront, you're one cookie away from making a splash.

https://hil.tn/bwdbx

At DoubleTree Resort by Hilton Myrtle Beach Oceanfront, you're one cookie away from making a splash.

https://hil.tn/bwdbx


02/19/2021

#WorkFromAnywhere

Timeline Photos 02/18/2021

Pull up a chair, we’ll supply the views. Dreaming of rooftop cocktails at the Savage Garden LDN.

Pull up a chair, we’ll supply the views. Dreaming of rooftop cocktails at the Savage Garden LDN.


02/10/2021

Instead of just eating a cookie, you can also sip on one 🍪

Timeline Photos 02/03/2021

Overlooking Jingting Bay, DoubleTree by Hilton Shanwei is the perfect backdrop to ring in the Lunar New Year.

https://hil.tn/7988z

Overlooking Jingting Bay, DoubleTree by Hilton Shanwei is the perfect backdrop to ring in the Lunar New Year.

https://hil.tn/7988z


01/26/2021

We're here with over 600 locations no matter where, or when, you want to take a break and unwind (we'll supply the cookies too)!

Timeline Photos 01/21/2021

Raise your hand if you’re ready to be at the DoubleTree Resort by Hilton Fiji in 2021 🖐

Raise your hand if you’re ready to be at the DoubleTree Resort by Hilton Fiji in 2021 🖐

Timeline Photos 01/14/2021

When you're done hitting the slopes, the Highline Vail will have a warm cookie and room waiting for you ❄️ 📸 sophiabkirk

When you're done hitting the slopes, the Highline Vail will have a warm cookie and room waiting for you ❄️ 📸 sophiabkirk

Photos from DoubleTree by Hilton's post 01/04/2021

Located in the heart of a historic downtown filled with plenty of sights to see and quaint shops, the DoubleTree by Hilton Atlanta-Marietta is the perfect respite for a weekend getaway.

12/17/2020

Thinking about bringing your furry best friend on your winter getaway? We’re pawsitive that’s the best idea we’ve ever heard.

12/11/2020

Where is your next Laptoffice going to be?


12/09/2020

Hilton Honors

We are excited to share that Hilton Honors has won the 2020 The Points Guy Award for Best Hotel Loyalty Program AND Best Hotel Cobranded Credit Card. We couldn't have done it without members like you. We promise to keep making Hilton Honors the Best Hotel Loyalty Program for years to come.

thrillist.com 12/09/2020

Google Just Revealed the Top Trending Recipe Searches of 2020

We are feeling the love today. The DoubleTree cookie recipe was the #5 most searched recipe on Google this year! We’re so glad we were able to bring a warm welcome into your kitchens this year #YearinSearch

thrillist.com Brownie points if you can guess at least three.

12/04/2020

In honor of #NationalCookieDay, you should start planning your next chance to experience Cookievana.

11/23/2020

Are you more of a “sipping hot chocolate by the fire” or an “adrenaline rush on the ski slopes” kind of snowpportunist? Drop us a comment to let us know!

11/11/2020

Fallventure, here we come.


11/05/2020

Hilton

Enjoy the flexibility of early check-in and late check-out, plus exclusive savings for Hilton Honors members. Get packing and turn your travel dreams into memories. https://hil.tn/8bdzv

10/28/2020

theWit Chicago is now reopened and waiting for you to take in all the views (with a cocktail of course) 27 stories up at ROOF.


10/27/2020

Hilton Honors

Keep your Points and your Status. Earn Status and Milestone Bonuses in half the time. We’re extending Hilton Honors Points and Status for 2021 so you’ll have everything you need to make up for lost time whenever you’re ready to travel again. https://hil.tn/z487q


10/23/2020

Hilton Honors

Satisfy your sweet tooth with flavors that go hand in hand with sweater weather. Meet the DoubleTree by Hilton Cookie & Apple Pizza. Recipe here: https://hil.tn/tm747.

10/07/2020

Sure, we may be known for our cookies, but that doesn't mean we aren't happy to provide something a little more substantial when the mood strikes.📍 DoubleTree by Hilton


10/06/2020

Hilton

Introducing your home office away from home with WorkSpaces by Hilton. Now you can stay productive with the privacy you need, plus enjoy complimentary Wi-Fi, a comfortable deskchair and the peace of mind of Hilton CleanStay™. https://hil.tn/uzd4m


01/01/2020

Can you believe its 2020?! Happy New Year!


12/25/2019

Wishing you holiday cheer and a Hap-Hap-Happy New Year!


12/23/2019

The pole is up, the grievances aired. Happy Festivus!


11/28/2019

We wish you a very happy Thanksgiving spent with loved ones. We are thankful for our wonderful staff and guests each and every day of the year.


11/26/2019

The holidays are for families! What's your favorite family tradition?

lydioutloud.com 11/13/2019

20 Crock Pot Thanksgiving Recipes

Who wants to be cooped up int he kitchen when you could be spending time with family and friends? Try these make ahead recipes that will give you more time with your loved ones without sacrificing a tasty dinner.
https://lydioutloud.com/20-crock-pot-thanksgiving-recipes/

lydioutloud.com These crock pot Thanksgiving recipes make it easy to fix it and forget it so you can enjoy what's really important for the holidays - family and friends!


10/31/2019

Happy Halloween!

halloweencostumes.com 10/23/2019

Pop Culture Pumpkin Carving Stencils that Scream 2019 [Printables]

Grab your pumpkin spice latte or steaming mug of cider, turn on some bewitching music, and let the pumpkin pattern binge begin!

https://www.halloweencostumes.com/blog/p-1371-pop-culture-pumpkins-2019.aspx

halloweencostumes.com Add some spice to your pumpkins this year by carving some pop culture jack-o'-lanterns. We have free stencil designs for a variety of Disney movie moments, TV shows and horror movies that are totally 2019.

hallmarkchannel.com 10/14/2019

DIY Fall Marquee Pumpkins | Home & Family | Hallmark Channel

Halloween is around the corner and there are all sorts of ways to decorate your home, but nothing beats cute and colorful pumpkins! And of all the ideas out there, these marquee pumpkins are sure to impress your neighbors, thrill your guests, and absolutely win at fall!

https://www.hallmarkchannel.com/home-and-family/how-to/diy-fall-marquee-pumpkins

hallmarkchannel.com Ken Wingard shows you how to make your fall holiday décor shine.


10/09/2019

Halloween is almost here ... well, sort of! Either way, it's never too early to get excited about your costume or the pumpkin carving ideas you want to try!. And then, of course, there's Freeform’s 31 Nights of Halloween — a must-watch lineup of classic and brand-new Halloween movies! Which one is your favorite?

https://freeform.go.com/31-nights-of-halloween/news/the-official-31-nights-of-halloween-2019-movie-schedule

Videos (show all)

Category

Telephone

Address


21611 Atlantic Blvd
Sterling, VA
20166

General information

Designed with a new décor of soft color tones and rich wood accents, our Washington, DC accommodations offer serene style and clean sophistication to ensure a restful stay in our nation's capital. Our contemporary, Washington DC area hotel offers stylish guestrooms, spacious suites and Executive Level accommodations that offer flexible environments for working and relaxing.
Other Hotels in Sterling (show all)
Pinto's Palace Of Love Pinto's Palace Of Love
1 Palace Ct
Sterling, 20164

Fairfield Inn & Suites Dulles Airport Fairfield Inn & Suites Dulles Airport
23000 Indian Creek Dr
Sterling, 20166

HYATT house Sterling/Dulles Airport-North HYATT house Sterling/Dulles Airport-North
45520 Dulles Plz
Sterling, 20166

The services and amenities you know, now with a new name. HYATT house.

Holiday Inn Washington-Dulles Intl Airport Holiday Inn Washington-Dulles Intl Airport
45425 Holiday Drive
Sterling, 20166

When visiting the Dulles region, count on the full-service comfort and wonderful location of the Holiday Inn Washington-Dulles International Airport!

Best Western Dulles Airport Inn Best Western Dulles Airport Inn
45440 Holiday Dr
Sterling, 20166

Country Inn & Suites by Radisson, Washington Dulles International Airport, VA Country Inn & Suites by Radisson, Washington Dulles International Airport, VA
45620 Falke Plaza
Sterling, 20166

Stay with Us and Ride the Dulles Airport Shuttle

Candlewood Suites Washington Dulles Sterling Candlewood Suites Washington Dulles Sterling
45520 Severn Way
Sterling, 20166

Suburban Extended Stay Hotel Wash. Dulles Suburban Extended Stay Hotel Wash. Dulles
45510 East Severn Way
Sterling, 20166

Hawthorn Suites by Wyndham Sterling Dulles Hawthorn Suites by Wyndham Sterling Dulles
21123 Whitfield Pl
Sterling, 20165

Newly Renovated All-Suites Hotel in Cascades Dulles Area, Walking Distance to Businesses and Shopping. Near Washington-Dulles International Airport.

Fairfield Inn & Suites Dulles Airport Sterling Fairfield Inn & Suites Dulles Airport Sterling
23000 Indian Creek Dr
Sterling, 20166

Fairfield Inn & Suites By Marriott

Hyatt Place Sterling/Dulles Airport-North Hyatt Place Sterling/Dulles Airport-North
21481 Ridgetop Cir
Sterling, 20166

Welcome to a different place®.