Chick-fil-A North Point Village

Chick-fil-A North Point Village

Serving Reston and North Point Village since 2018. Loving our community.

[07/12/19]   July Update:

Hello to all,

We just wanted to drop you an update and ask a favor of everyone.

We are having very large increases in sales--THANK YOU for trusting us. We truly appreciate your business. Here are how the numbers break down:

When we talk numbers, Chick-fil-A believes that raising your numbers 1-2% is good, 3-5% is great and above 5% is outstanding. This would obviously depend upon where you started from but still to move the numbers is a difficult task.

Speed of Service: July 2018 = 48% (Really Bad) July 2019 77% Very Good but not perfect. (95%) is our true goal. +29% Points. Average CFA Store in the DC Area is 73%. Did you know that our current record for number of cars served in our drive-thru is 108 in one hour?

Accuracy: July 2018 = 92%, July 2019 = 95%. We are still working hard on this one. The struggle is when you build speed, accuracy can suffer so to see a 3% improvement with a massive speed increase is very positive.

Taste: July 2018 = 69%, July 2019 = 75%. This is directly attributed to focusing on our oils. Taking care of our oil has paid huge dividends in our taste. FYI, the average for all CFA Stores in the DC Area is about 77%.

Cleanliness: July 2018 = 74%, July 2019 = 78%. Average CFA Store in the DC Area is 76%.

These numbers are incredible and I appreciate you as our guest who have expected nothing but our best and the team who has risen to the challenge. THANK YOU. I promised we would fix our issues and we are doing just that.

Here is where the favor comes in. We want to stress our systems a bit to test a number of new things we have put in place to help our speed and accuracy. Many of you have experienced our new items or have seen them in the drive-thru.

On Tuesday July 16th, we would kindly ask that you use your Chick-fil-A ONE App to place a mobile order for a MEAL from 11 AM until 1:30 PM OR 4 PM until 7:30 PM using the DRIVE-THRU Option. We will send you a free sandwich and an Ice Dream Cone to your App the following day. This will force our drive-thru team and kitchen to utilize every tool they have to ensure the food is a Hot, Fresh, and Fast.

To do so, simply place your order prior to arriving at the store using the CFA ONE App and select the "DRIVE-THRU" Option. You can pay for the meal through the app or in the drive-thru but we are trying to stress the system so paying through the app would help with stressing the system-Puts more cars through the line.

Again, I want to say THANK YOU for challenging us to be the best. We are doing that and we are becoming the best CFA Store in the area.

Larry and Andrea Everett

Come into participating Metro DC area Chick-fil-A® restaurants and enjoy a free Smokehouse BBQ Bacon Sandwich.

Create or sign into your Chick-fil-A One™ account while you’re in the Metro DC area to claim this offer from July 10 to July 31, 2019. Redeem by scanning the Chick-fil-A® App or placing a mobile order at participating Metro DC area Chick-fil-A® restaurants. No purchase necessary. Limit one offer per person during promotional period, while supplies last. Must have location services enabled to claim offer.

Thank you for joining in the fun of Cow Appreciation Day. We had an “utterly” good time.

Mooooore fun to be had today.

Today is the day! Come in today before 7 pm wearing anything cow-like and get one free entree (salads excluded) or a free kids meal!! #CowAppreciationDay

Come in tomorrow morning (or later in the day!!) for one free breakfast entree (salads excluded) when you come wearing anything cow-like!! #CowAppreciationDay

(In store only, those dressed with anything cow-like in the drive-thru will not receive the free entree)

3 days until Cow Appreciation Day! (Don't count Sunday) Come in July 9 and get one free entree (salads excluded) or a free kids meal when you come wearing anything cow-like!! #CowAppreciationDay

[07/03/19]   Happy Early Independence Day. We will be opening at 10:30 tomorrow (sorry no breakfast) and will be closing at 6pm to allow our team to celebrate with their families. We will be supporting the Herndon Fireworks in Herndon until 9pm with a limited menu.

We hope your Independence Day is wonderful. Enjoy your freedoms. Larry and Andrea Everett.

Don’t forget! Come and support the Herndon/Reston Youth Baseball team the Hawks tonight from 5-7 pm.

Use your Chick-fil-A Mobile One App tomorrow from 6 - 10:30 a.m and receive one free mystery breakfast item!

Celebrate with us!! Visit the North Point Village Chick-fil-A between open and 7pm on July 9, 2019 wearing anything cow-like, and receive one FREE Breakfast, lunch or dinner entree (salads excluded) #CowAppreciationDay

We are having a MARVELOUS time with so many action heroes 🦸‍♂️.

Batman with some real heroes

Action Hero night is happening. Look who showed up to North Point Village.

Come in tonight from 5-8 dressed as your favorite Action or Super Hero and get one free cookie! Get your face painted and color a super hero Chick-fil-A cow!!

(This also includes T-shirt’s)

Action Hero night is right around the corner. Can you guess what Action Hero the Operator will be?

It’s time to celebrate! Say “congrats” to your grad with Chick-fil-A Catering from Chick-fil-A North Point Village.

Earn points through Chick-fil-A One with every catering order.

[06/03/19]   Looking forward to seeing our little ones for Story Time at 9 AM today.

Please help us congratulate our Class of 2019. We are so proud of them all.

Join us June 19 for Action Hero Night. Come dressed as your favorite action hero and receive a free cookie!

[05/31/19]   Just a reminder that Story Time is coming this Monday at 9 AM. I wanted to build some excitement around it. So as Andrea mentioned I will be reading my favorite childhood book. Can you guess what it is? My family cannot participate.

Here is Clue #1: The book focuses on food?

Next clue later tonight.

[05/26/19]   In observance of Memorial Day, the store will be open tomorrow from 10:30a.m. until 6:00p.m. We will not be serving breakfast, and there will be no craft night. If you have any photographs of any family members or friends that have made the ultimate sacrifice for our country, please bring them in so we can hang them in remembrance on our community board.

Do you have a 2019 graduate? Celebrate with chicken! Call 703-481-1725 or order online at

For next week, 5/20-5/26, we would like to invite you to bring in a wallet-sized copy of a picture of your loved one who served in the military. Please put on the back their first name, branch, and number of years served. We will fill out a “Dog Tag” and post it on our store’s community board ‘In Memory of’. A sample of my dad is below.

Military Application Night is underway. A huge thank you to EverMoore Designs for helping make the decorations.

Scott Payne, Owner/Operator of Chick-fil-A Purcellville, Leader of Marines.

Today is the day! Enjoy a FREE meal from 5-8pm for all actively serving and those who have honorably served along with their immediate family!

Visit or Chick-fil-A North Point Village for details.

"I served over 20 years as a Navy Pilot flying H-2, H-60, C-130, and Gulfstream 550 aircraft with a great team of Sailors and Marines. Please come by one of many locations in the Metro DC area on May 15th from 5-8pm and allow our Chick-fil-A team to serve you and thank you for your service!" - Operator Ron Florence, Chick-fil-A Dulles Town Center Mall

Enjoy a FREE meal for all actively serving and those who have honorably served along with their immediate family!

Visit or Chick-fil-A North Point Village for details.

Mother Daughter Tea in full swing. Loving on our moms.

Hello to all,

Just wanted to drop everyone an update on our operations and how things are going.

1. Ellie (Marketing Director) and Josh (Night Manager) are safely back home in the Waynesboro area. They are pregnant with their first child and wanted to be closer to family. This put a big hole in our team and we miss them but we know it is for the best. Andrea and Stevie are picking up the Marketing Items.

2. If you have been through our Drive-Thru in the morning hours, you have met Edilberto. He is fantastic (like all our team), however, his skill sets are great and his heart is of a true servant. He is being promoted to Team Leader so please when you stop in congratulate him.

3. We will be restarting our table ordering. This worked well but the markers were not up to Chick-fil-A standards so we removed them until we could find a better option. The new option is found in the picture attached to this update.

4. Our speed of service has continued to improve. We are still rocking it in drive-thru. Yes, we have our moments of failure but we are consistently under 4 minutes and a large number of time under 3 minutes. This past Saturday, we served 61 cars at the 11 AM hour and 62 cars in the 12 noon hour. Both hours were more than one car per minute. We have come a long way. Please take a moment to compliment the drive-thru team when you come through.

5. We do have a few needs staff wise. We need a couple of hosts for our dining room. This is a great position for a retired person or someone who is without children during the day and wants to get out.

Also, we are in need of some catering support. We are growing exponentially with our catering and delivery business. We could use a driver to help get orders to our clients and help set them up. With graduation parties and other summer events, we could really use the help of a mature adult. Please if you know of anyone, send them our way.

6. Finally, THANK YOU. You all have been so patient and understanding with us for the past year. My hope and prayer is that you are now seeing us as a great community partner and we hope to see you real soon.

Larry and Andrea Everett

PS. If you do not already have the Chick-fil-A ONE app. Now is the time to get it. We are launching a number of seasonal items at the end of May and we will be sending out treats to help them launch.

We still have space available for our Mother & Daughter Tea party this Saturday! Email [email protected] to reserve your spot.

"My 21 years in the greatest air force in the world and the best military branch in the USA is one of the many reasons I appreciate and support our military members and families today. I hope you will join us at the Metro DC Chick-fil-A closest to you on May 15!” John Flatley MSgt, USAF (Ret) Franchise Owner/Operator La Plata, MD

Please share this post with all active duty military and those who have honorably served so we can thank them and their immediate family with a FREE meal on May 15!

Visit for participating locations or Chick-fil-A North Point Village for details.

We are celebrating our teachers tomorrow, May 7, 2019! If you are not a teacher, please pass this message along to a teacher you know. From 6:00am - 10:30am we will be giving out a Free Chicken Biscuit and from 10:30am - 10:00pm we will be giving out a Free Chick-fil-A Sandwich. You MUST have your Teacher ID with you. This offer is only valid at North Point Village.

You are invited to a tea party! Mothers and daughters join us for a special morning of tea, activities and food!

The cost is $15 for one mother and daughter. Additional daughters are $5 each. Cost covers breakfast and dessert. Available seating times are 8:00 am and 9:00 am.

Please email [email protected] with your name, and number of daughters that will be in attendance to RSVP as space is limited!

Having served 16 years as a US Navy Corpsman and US Air Force Chaplain, I am excited to invite all who have honorably served to come by one of our many locations in the Metro DC area on Military Appreciation Night, so we can thank them for their service!" - Operator Joshua Kim of Spotsylvania Towne Centre

Please share this post with all active duty military and those who have honorably served so we can thank them and their immediate family with a FREE meal on May 15th!

Visit for participating locations or Chick-fil-A North Point Village for details.

Do you have a 2019 graduate? Celebrate with Chicken! Call 703-481-1725 or order online at

[04/25/19]   Due to the shopping center power outage, we will be closing effective immediately. Sorry for the inconvenience, and thank you for your understanding.

Don’t forget! Come and support Winwood Children's Center all day in their support of the Leukemia/Lymphoma Society’s Woman of the Year!

[04/23/19]   We still have fish but less than one case so we should be out by tomorrow night or earliest Thursday Lunch. Thank you for enjoying the Lenten Fish Option. Have a wonderful week.

[04/05/19]   1 Year Old TODAY. Thank you North Point and Reston for accepting us into your community. We LOVE YOU. Stop by and get your free cookie today.

[04/03/19]   Update: 4/3/19

Where has this year gone. Yep on Friday 4/5 it will be one year since we opened in North Point Village. Thank you for welcoming us into your community--you rock. We are so excited to celebrate with you on Friday and to honor you for your support over the past year.

As our birthday present to the community, please stop by anytime on Friday 4/5/19 and we will gladly give you a fresh Chocolate Chunk Cookie.

Accomplishments over the past year:

Speed - As you know, when we first opened and during the first couple of months, we struggled with being fast. The drive-thru was to say the least a struggle. You were patient and so encouraging to the team--Thank you. The days of 20 minutes of dying in the drive-thru are long past us. Our current speed for the past 3 months averages 4:27. This is from when you place your order until you drive away.

As I promised, we are committed to being fast and we have arrived. Shortly, we will be introducing the outside order takers and payment options which will decrease your wait. Again, thank you for being so encouraging to the team--we appreciate it.

Accuracy - Getting your order correct the first time is our goal--100% of the time. We are still working on this and are currently exceeding 95% accuracy. This is a far cry better from when we were struggling last summer at 78%. We have not arrived yet but will continue to work on this as you deserve only our best.

Did you know - in 2018:
We donated over 2,500 meals to the Embry Rucker Shelter for the Homeless
Employed over 100 people
We processed over 235,000 Transactions
Serving an estimated just under three quarters of a million guests

Thank you for your support and patronage. We are honored to have you as our guest and we look forward to serving you again--soon. Don't forget to stop by on Friday and celebrate with us our 1 year anniversary.

Larry and Andrea Everett

Come in and try our seasonal Frosted Key lime Lemonade!

Imagine a hot tasty fish sandwich for lunch/dinner today. We have plenty of fish and are selling it like crazy. Stop by and enjoy it for yourself. Have a wonderful day.
(Warning: A hot fish sandwich may cause you to want to skip work for the rest of the day.)

[03/11/19]   Great news. We have been fishing all night and enough fish has been secured by our supplier. As on lunch today we are selling fish daily.

Pls stop in and enjoy our hot fish sandwiches

Thank you for your patience

Larry Everett

[03/09/19]   Hello to our friends,

We have started selling fish for the Lenten Season. We anticipate selling it daily, however today we were informed that our supplier has run out due to the demand. Most if not all stores in the DMV have run out or will run out shortly.

We do have 1.5 cases on hand but we will ONLY sell those on Friday this week. We anticipate another delivery on Tuesday, Thursday and Sat. This coming week.

If we received fish during the week, we will start selling it daily again. We are sorry for the inconvenience of this and look forward to selling it again shortly.

Also we have some additional surprises coming up through our CFA ONE APP. If you do not have it, please download it and look for some free stuff shortly.

Have a wonderful weekend.

Larry and Andrea

Get ready! The fish sandwich and strips are available tomorrow, starting at 10:30 am!

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1494 North Point Village Ctr
Reston, VA

Opening Hours

Monday 06:00 - 22:00
Tuesday 06:00 - 22:00
Wednesday 06:00 - 22:00
Thursday 06:00 - 22:00
Friday 06:00 - 22:00
Saturday 06:00 - 22:00
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