City of Fort Smith Utility Department

The Utility Department of the City of Fort Smith, AR ensures the sustained delivery of quality water and wastewater services that promote health & safety.

The Utility Department of the City of Fort Smith, Arkansas ensures the sustained delivery of quality water and wastewater services that promote health, safety, and quality of life for all of the Utility Department customers in the greater Fort Smith area. The City of Fort Smith is the second largest city in Arkansas with a population of 87,215. The Utility Department provides water and sewer service to a population of approximately 150,000 within the city limits and in the greater Fort Smith area either directly from Fort Smith's systems or indirectly through Fort Smith's wholesale customers.

UPDATE: P002-P003 Sub-basin Sewer Capacity Improvement Project

Approximately 1,200 linear feet of 60-inch diameter sewer pipe and 430 linear feet of 42-inch diameter sewer pipe has been installed. Two critical bores for the project have been completed since January that included the installation of a 500-foot long 82-inch diameter steel encasement pipe. The project is approximately 42% complete.

A bore of Midland Boulevard will commence within the next one to two weeks. The bore of Midland should have minimal impact on Midland Boulevard traffic. However, the bore pit excavations may result in partial closures of North P Street on either side of Midland Boulevard.

Follow us for updates as this project progresses.
#FSConsentDecree #FSCDProgress #FSWastewater

The City of Fort Smith Utility Department will hold an informational open house meeting to discuss upcoming projects in areas of Ward 1 and Ward 2.

These projects (a requirement of the Consent Decree order) will consist of repair and/or replacement of sanitary sewer mains and manholes in the project areas. The construction activities will result in a temporary interruption of sewer services on individual sewer lines being repaired. Also, traffic rerouting may be necessary.

For more details on how these projects may impact you, please join us:

Thursday, May 23rd 2019
6:00 - 7:00 PM
The Oak Room / Elm Grove Community Center
1901 N Greenwood Ave

#FSConsentDecree

WINTER AVERAGING SAVES YOUR SUMMERTIME DOLLARS

Beginning in May, Fort Smith utility customers will begin seeing billing rates based on “winter averaging”.

What is Winter Averaging?
Most of the water used during winter months (November to March) occurs indoors and the wastewater goes directly into the sewer. Water use is much higher in the summer months (April to October) due to outdoor activities. Most water used outdoors does not go directly into the sewer. To give customers a break during high usage months, sewer bills are based on an average of your prior winter usage or actual current usage, whichever is lower.

City Ordinance (Sewer Volume Charges – Winter Averaging)
“For residential users only, a winter month’s average will be used to calculate the metered water usage so that for the months of April through October a residential customer’s sewer bill will be based upon the average monthly water usage during the previous five (5) months, i.e., November through March.” (2015-04-07 Ordinance 23-15)

Winter Averaging in the New Billing System
Due to implementation and challenges of the new billing system, the Utility Department established a procedure to ensure customers received an accurate winter average for 2019. The procedure included a manual audit process excluding high reads from the average and comparing the 2019 average to 2018 to find any other usage discrepancies before finalizing the customer billing.

The current month’s usage is reviewed and compared to the calculated winter average. The customer is billed the lesser of the actual usage or the calculated winter average.

Customers are encouraged to email billing concerns so staff can thoroughly research the account before responding. The option to call is available Monday through Friday from 8:00 AM to 5:00 PM.

Citizen Services
Fort Smith Utility Department
Phone: (479) 784-2262
Email: [email protected]

#FSUtilityBilling

[05/01/19]   UTILITY CUSTOMER NOTICE TO BE DISTRIBUTED

In the coming days, City of Fort Smith Utility Department Customers will receive a letter from the Utility Department to share some of the details on the challenges that we have experienced since the system change in December 2018. Although the Finance, Utility and Information Technology Departments are working aggressively to address each and every situation as they arise; we wanted to reach out to provide some clarity and answers.

We understand the seriousness of the situation and understand the concerns and frustrations our customers have communicated.

“Since the first of the year, employees from different departments have worked diligently to refine processes around the new system and are working persistently to provide excellent customer service,” said Joshua Robertson, Utility Department Deputy Director of Business Administration. “All available resources have been utilized to harness the reality of the situation while working through the challenges of this implementation. We sincerely apologize for any hardship this new system implementation has caused our consumers. We will continue to work each individual customer inquiry or complaint on a path to resolution.”

As of Friday, April 19, there have been 1,813 bill adjustments completed including 714 customer leak adjustments. This is a 5% total impact to our 37,253 customer account base.

The notice will include updates and details on Pay by Phone, Automatic Bank Draft, Water Usage Deviations, Billing Cycles, and customer contact information. Along with the letter, customers will also receive a copy of the Utility Billing most frequently asked questions (FAQ). The FAQ will provide information and education on some of our new processes.

Customers are encouraged to email billing concerns so staff can thoroughly research the account before responding. The option to call is available Monday through Friday from 8:00 AM to 5:00 PM.

#FSUtilityBilling

swtimes.com

Fort Smith water projects making progress

In The News: Fort Smith water projects making progress
https://www.swtimes.com/news/20190426/fort-smith-water-projects-making-progress
#FSWater #FSUtility #FSUtilityNews #LakeFS #CityWorkingForYou

swtimes.com A lot of high cost and significant city projects, such as water leaks, meter replacement and the Lake Fort Smith water line, are the responsibility of the

All customers will soon be receiving a letter from the Utility Department explaining the challenges we have faced with the implementation of the new billing system along with 2019 Utility Top 10 FAQ (Frequently Asked Questions).
#FSUtilityBilling #FSUtility #FSUtilityNews

Beginning in May utility billing customers will receive an update on the progress of Consent Decree work accomplished for the year of 2018 as well as information about the Water Meter Replacement Project which is expected to be completed this year.
#FSUtilityNews #FSConsentDecree #FSWater #FSCDProgress #FSWastewater

Ward 2 Neighborhood Meeting Tonight!
6:00 PM
University of Arkansas Fort Smith
Smith-Pendergraft Campus Center / Reynolds Room
5210 Grand Avenue
Not sure what Ward you're in? See the Ward Map here: http://gisapps.fortsmithar.gov/javascript/WardMap.html

[04/15/19]   Return to Normal Billing Cycle

In an effort to return to our normal billing cycles, that customers have been accustomed to, some Fort Smith Utility customers may see a bill due on the first of the month and a second bill due at the end of the month. This does not mean that customers are being double billed in one month. For example, customers could be billed for February usage with a payment due date at the first of April and their March usage billed with a payment due date at the end of April.

To clarify usage and number of days charged, customers should refer to the meter read dates on their bills. The standard meter read period for a billing cycle is 28-32 days. The City will not issue late fees and/or disconnects while we continue to work toward our usual billing cycle during the year.

Thank you for your patience and understanding.
#FSUtilityBilling

Fort Smith's original 27" water transmission pipe on the "moove" in the 1930's
#FSWater #ThrowbackThursday

#FSWater #FSUtilityNews

The newly-launched "Water Leak Map" is revised! The Utilities Department "Current City Water Leak Status Map," updated *today,* shows simplified red dots + green squares.

Red dot = Leak reported, work status "Open."
Green square = Reported leak *FIXED.*

Note: Some leak reports stemming from or connected to other leaks or reports might not be displayed. And work crews have a significant backlog of scheduled repairs to our City's aging infrastructure.

Where can you find this map? On the City's website: http://www.fortsmithar.gov/
Click on the homepage alert "Current City Water Leak Status Map."
Or click here: http://fsm-ar.maps.arcgis.com/apps/webappviewer/index.html?id=ecdf1dc2187543a6b29107ae4bab154a

Need to report a leak? From the City's website, choose "I WANT TO.." then select "Submit a Service Request or Report an Issue." Scroll down to "Water Leak."
Or click here: http://www.fortsmithar.gov/index.php/i-want-to/a-service-request-or-report-an-issue

#FSUtility #CityOfFortSmithUtilityDepartment #CityWorkingForYou

With our continued efforts to maintain the integrity of our sewer system and meet Consent Decree requirements, the Utility Department’s Sewer Systems Team began a new project this week that will allow better access to one of our large diameter sewer lines. This sewer line is currently inaccessible due to overgrowth of trees and bushes, and its location along the edge of Massard Creek. The project is located in sub-basin M002, with construction beginning near the intersection of Rogers Avenue and Meandering Way. It continues for approximately 1.13 miles through a wooded area, and ends around the 5000 block of Massard Rd. Stay tuned for updates as this project progresses.
#FSWastewater #FSCDProgress

PROJECT COMPLETE: The Utility Department’s sewer system team recently rehabbed this manhole located at the edge of a creek that runs near the intersection of Zero St and Jenny Lind. The top portion of the manhole cone section was deteriorated which allowed heavy I&I (Inflow & Infiltration) during rain events, which is a leading cause of Sanitary Sewer Overflows (SSO's). We cut the deteriorated portion off and were able to rehab the portion of the cone that remained. We installed a new hinged frame and cover combination which was sealed using Ram-Nek and bolted to the remaining portion of the rehabbed cone section.
#FSWastewater #FSCDProgress

PROJECT COMPLETE: The relocation of a water main at the intersecting point of Garrison and Rogers Avenues has recently been completed. The project also included installation of a new ADA compliant sidewalk and a fire hydrant.
#FSWater #CityWorkingForYou

The City of Fort Smith Utility Department is scheduled to begin repair of a water leak near the intersection of Pevehouse Road and Wellnitz Drive in Van Buren, Ar., beginning March 27th. The duration of the work is expected to be less than 30 days. There will be a single lane gravel bypass route for vehicles. Please proceed with caution when traveling in this area.
#FSUtility

City of Fort Smith, Arkansas - City Hall

#FSUtilityNews

City Administrator Carl E. Geffken announced at today's Board of Directors Study Session that there's a new water leak map that City IT Services created and launched. This map, accessible from the City website homepage, shows Utility Department "New Work Orders" for leaks, "Pending Work Orders," and "Ongoing Work Orders." #ITServices City of Fort Smith Utility Department

Then & Now
Installation of the original water transmission line from Lake Fort Smith in 1930’s and replacement/upgrade of water transmission line 2016.

#FSWater #FlashbackFriday

March 22 ~ World Water Day
Billions of people are still living without safe water. World Water Day is about tackling the water crisis by addressing the reasons why so many people are being left behind without safe water resources. Visit http://www.worldwaterday.org/ to learn more.
#WWD

Fix a Leak with WaterSense!

It's Fix A Leak Week!
Household leaks waste nearly 1 trillion gallons of water annually in the U.S. Save water, save money - Fix A Leak!
https://www.youtube.com/watch?v=JFUr__lDERo&feature=youtu.be
#FixALeakWeek

NOTE: This video only contains music. There are no captions. Every March, during Fix a Leak Week, the EPA’s WaterSense program encourages Americans to check ...

City of Fort Smith, Arkansas - City Hall

“ “We do understand it is frustrating. We do understand the course of transferring over to a new system has been trying for some of our customers”…The city is trying to help alleviate some of these pains in a couple of ways. (It) has replaced new meters if a customer believes their newly installed meter is the cause of the bill increase and has requested it be changed. To date, 20 new meters have been (swapped out). None of those meters have been shown to be defective or not reading properly.”

Manhole Rehab – Fort Smith’s Utility Department is tackling manholes throughout the City as we continue to improve our sewer infrastructure and meet Consent Decree requirements. One form of rehab for manholes involves applying cement to fill in holes and then sealing with an epoxy coating.
#FSCDProgress #FSWastewater

Ward 1 Neighborhood Meeting Tonight!
6:00 - 7:00 pm
Reynolds Room - UAFS
Smith-Pendergraft Campus Ctr
800 N. 50th St.
Not sure what Ward you're in? See the Ward Map here: http://gisapps.fortsmithar.gov/javascript/WardMap.html

THANK A UTILITY WORKER - Rain, shine, or freeze, the Fort Smith Utility Department has been hard at work. Most people don’t realize the extreme working conditions these workers endure to keep our water and sewer systems up and running.
#FSUtilitySuperheroes

#WaterConservation

Refuse, reduce, reuse plastic water bottles, and oh yes, stuff an #ecobrick!

UPDATE: P002-P003 Sub-basin Sewer Capacity Improvement Project

Approximately 1,000 feet of 60-inch pipe has been laid, seven 10-foot diameter manholes have been installed, and 2 bores have been completed. There is a total of about 5,400 feet of pipe to be laid for the overall project. In spite of challenges with groundwater, this project has remained on track and is currently at about 30% completion.

Follow us for updates as this project progresses

. #FSConsentDecree #FSCDProgress #FSWastewater

The Utility Department has been called upon to relocate a water main to allow construction of Gateway Park. Gateway Park is a project being developed by the nonprofit organization, 64.6 Downtown. The park will be located at the intersecting point of Garrison Avenue and Rogers Avenue and will incorporate the section of 13th Street that currently runs between those two avenues.

A 12” water main currently runs under 13th Street, across Garrison Ave, Rogers Ave., and down the alley next to Bancorp South. To allow for the construction of the park, a section of this water main will be abandoned and a bypass water main will be installed. The bypass main will connect a water main that runs along 14th Street to the main that runs in the alley next to Bancorp South, and will be installed under the sidewalk on the south side of Rogers Avenue. An existing fire hydrant will also be relocated.

Forsgren Inc. is the contractor performing the utility work on this project.

The development of the park will be privately funded, but 64.6 Downtown intends to donate the property to the City of Fort Smith upon completion.

#CityWorkingForYou #FSUtilityNews

The Utility Department has been called upon to relocate a water main to allow construction of Gateway Park. Gateway Park is a project being developed by the nonprofit organization, 64.6 Downtown. The park will be located at the intersecting point of Garrison Avenue and Rogers Avenue and will incorporate the section of 13th Street that currently runs between those two avenues.

A 12” water main currently runs under 13th Street, across Garrison Ave, Rogers Ave., and down the alley next to Bancorp South. To allow for the construction of the park, a section of this water main will be abandoned and a bypass water main will be installed. The bypass main will connect a water main that runs along 14th Street to the main that runs in the alley next to Bancorp South, and will be installed under the sidewalk on the south side of Rogers Avenue. An existing fire hydrant will also be relocated.

Forsgren Inc. is the contractor performing the utility work on this project.

The development of the park will be privately funded, but 64.6 Downtown intends to donate the property to the City of Fort Smith upon completion.

#CityWorkingForYou #FSUtilityNews

Wishing everyone a safe and happy Martin Luther King, Jr. Day!

In order to address the overwhelming volume of calls the Utility Department has been receiving in relation to the new billing system, a new call center has been launched. The call center will be open Monday – Friday, 8:00 am to 5:00 pm until calls return to a normal volume. The phone number for Utility Billing is (479) 784-2262. However, customers are encouraged to email their questions to [email protected] whenever possible. Please include customer name, phone number and billing address in emails.

We thank you for your continued patience as we work to implement this new system.

https://talkbusiness.net/2019/01/fort-smith-utility-department-launches-call-center-to-help-residents/

#FSUtilityNews #CityWorkingForYou #FSUtilityBilling

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Videos (show all)

Fort Smith Utility Worker Clears Clogged Wet Well Pump

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Telephone

Address


3900 Kelley Hwy
Fort Smith, AR
72904

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00
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